Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)2021-05-18T16:48:16-04:00
Do I need to establish a user account and login to use the NoonPi website2021-05-18T14:00:33-04:00

You are able to view the website without establishing a login account. However, in order to become a member you will be asked to create a login account. This allows NoonPi to enroll you in courses that you select and to produce certificates of completion required by the state boards.

What forms of payment does NoonPi accept?2021-05-18T13:49:43-04:00

NoonPi accepts all major personal and corporate credit cards, including Visa, MasterCard, American Express, and Discover.

How does a NoonPi subscription work?2021-05-18T13:39:56-04:00

NoonPi customers can select from several membership plans with terms of up to two years.

Upon paying the initial membership fee, you’ll have immediate access to the NoonPi course library where you can select any courses that you would like to complete. With our unlimited memberships, there is no limit to the number of courses you can select, and no limit to the number of PDH you can earn. Following completion of a course, you will be able to print and download the certificate of completion that is proof for your state engineering board.

To view the course library to make selections, members can browse our catalog. To view the course documents or quizzes for previously selected courses or to download copies of your certificates of completion, click the My Courses link.

Your membership fee will be immediately charged to your account. For your convenience, one-year memberships are automatically renewed at the end of the selected term. Any cancellations must be made prior to expiration. Shorter- and longer-term membership must be renewed manually from your user account. Once a membership has been cancelled or expired, you will no longer have access to any course material, but you will always be able to view and print any certificates of completion that have been issued to you. No refunds of unused subscription periods can be made.

How do I know that my credit card transaction will be secure?2021-05-18T13:48:56-04:00

Our secure online payment processor is Stripe, a leader in the field of online payment services. Stripe uses state-of-the-art 128 bit SSL encryption technology and has the most advanced payment processing system available to safeguard your transactions. SSL encryption technology transfers data to your credit card company using scrambled code, so that it cannot be intercepted and used by third parties.

Can I get a receipt for my payment?2021-05-18T13:48:31-04:00

You will be emailed a receipt when your subscription payment has been processed.

Who is responsible for maintaining records of my PDH activities?2021-05-18T13:48:05-04:00

You are ultimately responsible for maintaining a record of your PDH activities. Upon successfully completing a course or webinar, you should print the certificate of completion and save it for your records in the event that you are audited by your licensing board. For your convenience, we provide free, unlimited access to additional copies of your certificate through your login account.

What documentation is provided to prove to my board that I completed an online course?2021-05-18T14:00:07-04:00

Upon successfully completing a course or webinar, you will be able to print a certificate of completion for your records. This certificate has been designed to meet the requirements of the various state engineering boards. If you are selected for audit by your board, NoonPi is happy to provide additional copies of your certificates.

In the event that I misplace my certificate of completion, can I obtain another copy?2021-05-18T13:47:29-04:00

You may access a copy of your certificates 24 hours a day, seven days a week by clicking My Account at the top right of any page on our website. Certificate copies can be accessed by clicking the My Courses link. We also maintain a hard copy of your certificate of completion in our corporate headquarters for a period of 7 years.

Does a record of my course completion need to be sent to my licensing board?2021-05-18T13:46:49-04:00

The licensing boards do not typically require you to submit course completion certificates when renewing your license. However, you may be required to list continuing education activities, and you will need to provide a course certificate of completion if you are audited by your licensing board. Check with your board for your state requirements.

Will my engineering board accept PDH credits earned on NoonPi?2021-05-18T13:54:41-04:00

Courses on NoonPi are provided and administered by our parent company, Professional Development Options, the original source of online courses since 1995. Our courses have been accepted by every state with a continuing education requirement for engineers. Professional Development Options is an approved sponsor of continuing education for licensed professional engineers in the states of Florida (Florida Continuing Education Provider #0003547), North Carolina, Maryland, and New York (NYSED Approved Sponsor #73)*, New Jersey, and Indiana, which are the only states that pre-approve sponsors.

In all other U.S. states that mandate continuing education to maintain licensure, it is the individual engineer’s responsibility to ensure that activities meet board requirements. All NoonPi courses and webinars have been designed to meet the requirements of these states that do not have formal approval processes. In fact, all NoonPi courses and webinars comply with the guidelines set forth by the National Council of Examiners for Engineering and Surveying (NCEES), which is the model used by most states to design their continuing education requirements.

And, remember that all courses taken from the NoonPi website are covered by the NoonPi Zero-Risk Guarantee.

*Online courses provided by Professional Development Options are classified as Continuing Educational Activities by the New York State Board. A maximum of 18 hours of the 36 hours required by the state of New York for license renewal may be earned in Continuing Educational Activities. This rule applies only to licensees in the state of New York. Other than New York (which limits online courses to 18 PDH) and Iowa (which limits online courses to 10 PDH), there are no constraints placed by other states on the number of hours that can be earned through online courses. All states, with the exception of Illinois (Structural Engineers), accept webinars for PDH credit. Note that New York and Wisconsin accept webinars as “live contact hours” to meet the specific state requirements for “live credits.” The New York board requires a minimum of 18 PDH of “live contact hours” and Wisconsin’s Board requires 13 PDH of “live, interactive” credits. There is no restriction in either state on the maximum number of hours that can be earned through webinars.

What is PDH, CPD, CPC, etc.?2021-05-18T13:51:18-04:00

These are all generic terms used to describe one hour of engineering continuing education credit for various states.

PDH means Professional Development Hours and is used by most states.

CPD, used in Florida, Ohio, Louisiana, and other states, means Continuing Professional Development credits.

The term CPC or Continuing Professional Competency credits is used in New Jersey, Maryland, and other states.

Other states may have different terminology. Although the terminology changes from state to state, the meaning is the same. Each PDH, CPD, or CPC credit is equivalent to one hour of training time.

What is my board’s requirement for the number of PDH credits required for license renewal?2021-05-18T13:51:45-04:00

The number of PDH units required for license renewal varies by jurisdiction. For U.S. states that require continuing professional competency activities, it is typically between 12 to 15 hours if renewed annually or 24 to 30 hours if renewed biennially. Some states, have significantly different requirements. NoonPi maintains a list of continuing education requirements for all states.

Does NoonPi provide a guarantee that my courses will be accepted?2021-05-18T14:03:11-04:00

Every course or webinar offered on the NoonPi website is covered by the NoonPi Zero-Risk Guarantee. If any NoonPi course is ever declined by any state board for any reason, we will replace the course or webinar with another at no cost to you — even if your NoonPi membership is expired or cancelled! More Info.

What type of activity is accepted for PDH credit by the state engineering licensing boards?2021-05-18T13:55:38-04:00

The rules vary between states, but state boards typically accept a continuing education activity that meets the following criteria: “A course or activity whose purpose and objective are clear with a content that will maintain, improve or expand the skills and knowledge of the licensee’s field of practice.”

  • Online Courses
    • Internet courses are accepted by all states that require engineering continuing education provided that the student passes a quiz to successfully complete the course, the quiz is graded, and the results are kept on file by the course provider for a prescribed length of time (the number of years varies for each state).
  • Webinars
    • Webinars are accepted for PDH credit by all states that require engineering continuing education (except Illinois Structural Engineers). Engineers licensed in Ohio are required to complete a quiz for PDH credit; otherwise, webinar participants are not required to complete a quiz.
What is the passing grade for an online quiz?2021-05-18T14:01:26-04:00

A score of at least 70% is required to pass the quiz.

I have selected and enrolled in a course. How do I view the course and take the quiz?2021-05-18T13:50:25-04:00

All of your courses, certificates of completion, and purchase history can be found by using the “My Account” link at the top of any page. Simply click “My Account” and you will be taken to a page that summarizes all of your activity.

In the center of the page, the first link is “My Courses.” Using this link you can view courses purchased, take quizzes, and print certificates of completion. Select the course title to view the Course Progress Page that contains links to the course document, quiz, and certificate of completion. If you are unable to complete the course and quiz in one sitting, you can come back to the Course Progress Page at any time to continue.

How much time do I have to take an online course?2021-05-18T14:02:45-04:00

All courses and quizzes must be completed before the end of your subscription period or your access to the course is lost and a certificate of completion will not be issued. Partially completed courses will remain available up to one year if a membership is renewed without lapse.

How long is the quiz and is the quiz timed?2021-05-18T14:01:58-04:00

Quizzes are not timed. After purchasing the course, you can view and print the quiz; and you can take as long as you like to complete it.

The length of the quiz varies according to the course length. A 1-PDH course contains at least 10 quiz questions. Longer courses typically have 5 questions per PDH of course content. The number of questions for each quiz is specified on the course overview page for the course. Quizzes are made up of multiple-choice and true/false questions.

How is the quiz structured?2021-05-18T14:02:21-04:00

Quizzes contain multiple-choice questions with one possible correct answer. A small percentage of the questions may be true/false.

Can I retake the quiz if I do not pass it on the first attempt?2021-05-18T14:01:08-04:00

You may retake the quiz as many times as necessary to pass it at no additional charge for a period of up to one year after the date of course purchase. All courses and quizzes must be completed before the end of your subscription period or your access to the course is lost, and a certificate of completion will not be issued. Partially completed courses will remain available up to one year if a membership is renewed without lapse. You must earn a passing score of 70% or higher in order to receive a certificate of completion.

I misspelled my name or address when creating my login account.2021-05-18T13:44:51-04:00

Any information that you input when creating your login account can be changed at any time by clicking on Edit Profile Information in the My Account menu. Changes to your name must be completed by a Customer Service Representative. You can contact Customer Service at 281 444-0004 or from the Live Support Chat link on any page.

I am unable to download the course PDF file2021-05-18T13:46:18-04:00

To download, view, and print course files, you must have a PDF reader installed on your computer. The most common of these is the free Adobe Reader although other programs are available that offer similar functionality.

Some PDF reading programs are problematic with longer documents as are some of the PDF readers installed automatically by some internet browsers. If you are having issues and do not have a standalone copy of Adobe Reader, we suggest that you download the free version shown above.

Many of today’s browsers will attempt to use a browser “plug-in” that may not be compatible with our PDF files. In this case, we suggest that you disable the browser plug-in and instead use the stand-along Adobe Reader. Or, you can also try to use another browser (such as Chrome) to complete this task.

If you are still unable to download a course file by clicking on the link, please contact our Customer Service Team for assistance.

Where can I see a list of upcoming webinars?2021-05-18T13:11:27-04:00

A list of scheduled free webinars is always online at NoonPi. Please be advised that the audience size for free webinars is limited and will fill up early. Webinars are on a first-come, first-served basis based on your reservation request. So, please register early to assure you will have a seat.

What is a webinar?2017-04-22T08:24:52-04:00

Simply put, a webinar or web seminar is an online live, interactive seminar. You will have all of the advantages of an in-person instructor without leaving your home or office. Web seminars offer two-way communication between you, the instructor, and the others attending the seminar.

What if I cannot attend a webinar that I have already enrolled in?2021-05-18T13:37:11-04:00

If you have enrolled in a webinar and find that you are unable to attend, we ask that you notify us at least 24 hours in advance so that we can release the seat for another attendee. By giving timely notice, your account will be reset to allow you to enroll in that webinar the next time it is held.

Members who do not notify the NoonPi customer service team prior to missing a webinar will be considered a “no-show.” At our discretion, people who have been “no-shows” at multiple webinars may be restricted from attending any future webinar.

How do I get my certificate of completion for a webinar?2021-05-18T13:29:44-04:00

You must be able to receive emails from NoonPi in order to receive a certificate of completion. Please be certain that you have “white listed” NoonPi.com or added us as a contact to your email program. If you use a corporate email address, please check with your IT department to be certain all emails from NoonPi.com are delivered to you.

About 48-hours after you have attended the webinar, you will receive an email that contain certificate access information. Using the link in the email, access your online account and navigate to the My Courses page, where you will complete the online survey and download your certificate. Ohio-licensed PEs are required to take a short quiz. A link to the quiz is located just below the survey link on the Course Progress page.

A copy of the certificate will be maintained on the website in the event you need a duplicate copy.

How do I connect to the webinar?2021-05-18T13:08:38-04:00

If you have a confirmed your webinar reservation, you will receive an email the day prior to the webinar that includes access information. If you have not received the access email, use the online contact form to request assistance or call us 281 444-0004.

In order to create the live, interactive environment, all NoonPi webinars use both audio and video. And, there are several ways to connect:

  • Video
    • Using your desktop computer, laptop, or tablet, the video connection requires a high speed internet connection such as DSL or cable. A home or office WiFi connection generally works well, but in some cases a public WiFi network such as those at coffee shops, hotels or restaurants can be too slow and may be troublesome.
    • For iPad or Android users, a free app is available in either the Apple Store or Google Play Store. A link to download the apps will be included in your access email.
  • Audio
    • Most people will connect using their computer’s audio connection. In most instances, the system will recognize your speakers and connect automatically.
    • Landline and cell phone users can call in to establish the audio connection. The phone number will appear on screen during setup. For your comfort, it is suggested that you use a speakerphone or headset to connect.

All participants are required to make both audio and video connection to the webinar. And you must attend the full webinar to receive credit. Be certain to log in early enough to receive assistance if needed.

Of course, our Customer Service Team is available to help if you have any questions about accessing the webinar. Our number is 281 444-0004. A dedicated team of tech support professionals is available to help with more complex issues. The toll-free number can be found on the webinar login page.

Do I need a telephone to participate in a webinar?2017-04-22T08:36:44-04:00

The simple answer is “no.”

You can connect with your landline, cellphone, or no phone at all by using your computer’s audio and microphone. Using the computer audio eliminates the need for a telephone.

Are PDH credits awarded for webinars?2021-05-18T13:17:21-04:00

Webinars earn PDH credits for engineers in all states. For PEs licensed in New York, Wisconsin, and Iowa, webinar credits are counted as live contact hours and will fulfill your state board requirements. Engineers licensed in Ohio can use webinars to fulfill the “timed and monitored” requirement, and Nebraska engineers can use webinars to fulfill their entire PDH mandate without restriction. Remember that you are protected by the NoonPi Zero-Risk Guarantee.

Each of our webinar overview pages include a full list of states for which the webinar can be used as continuing education credits. You can find a recap of your state’s specific requirements on our state information pages.


Attention New York Engineers: Webinars are provided by Professional Development Options and have been approved as continuing education courses (live interactive courses) for professional engineers by the New York Board of Engineers and Land Surveyors. Professional Development Options is an approved provider of continuing education for New York engineers. NYSED Approved Sponsor #73.

Attention Wisconsin Engineers: NoonPi webinars are designed to meet the Wisconsin Board’s “live training” requirement.

Attention Iowa Engineers: NoonPi webinars are designed to meet the Iowa Board’s “live training” requirement and are not subject to the rules as a “self-study course.”

Attention Ohio Engineers: The Ohio Board requires that you pass a short quiz after webinar attendance.

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