Get Help With Certificates of Completion
If you need help with your certificate of completion for a NoonPi webinar, Abby has your answers right here. Select the help topic below that best describes your situation, and you’ll be on your way to resolving the issue.

Abby, your NoonPi
Virtual Assistant.
Recent Webinar
Due to the large volume of attendees, we are unable to respond to any inquiries until 48 hours have passed since the webinar occurred.
Partial Attendence
In order to receive a certificate of completion, you must be present for the entire webinar presentation. If our electronic monitoring systems shows that you arrived late or left early, no certificate of completion can be provided.
NoonPi webinars are live training events. We do not offer recorded versions of the webinar to be viewed at a later date for PDH credit. If you would prefer to view pre-recorded presentations, we suggest that you consider a NoonPi Unlimited course subscription.
First-Time Attendee Needs Certificate
Before requesting further assistance:
- Were you present for the entire webinar? Certificates cannot be issued to those who were not present for the entire webinar.
- Please check your email box – including the junk, spam, and trash folders – to be certain the email was not simply put into the wrong folder by your email server.
- If you are using a corporate or government email server, please check with your IT help desk to be certain that all emails from the domain NoonPi.com are delivered to you and not deleted by the server.
- Once you have confirmed the email has not arrived, please request a second copy of the email. We will respond by email within 3 business days. Please be advised that you must be able to receive email from NoonPi to get a certificate of completion.
Previous Attendee Need Certificate
If the status of this webinar shows as “Complete Survey,” your attendance has been verified and you can answer the survey questions and download your certificate.
If the status is “Registered,” we do not show that you attended the webinar or that you were not present long enough to receive a certificate and the webinar will be removed from your account in several weeks.