Skills Development - Listening (Interactive)

In Skills Development - Listening, you'll learn ...

• The benefits of effective listening
• How to avoid the pitfalls of poor listening
• Strategies to increase concentration and improve critical listening

Overview

We listen more than 80% during a day. As important as it is though, listening is also vastly misunderstood. Many people believe that because we can hear, we listen. We will look at some common listening myths you should be aware of. Discover the three phases of authentic listening and how you can use them to your advantage. Listening is the first step in understanding needs of others so that we can be effective problem solvers. In this course, we will focus on authentic listening, increasing concentration, building curiosity, gaining clarity, critical listening.

An application activity form is also included to assist you with the implementation of the techniques in the course.

Specific Knowledge or Skill Obtained

This course teaches the following specific knowledge and skills:

• How to assess your listening skills
• Test your listening and interpretations skills
• Explain the three phases of authentic listening
• Summarize concentration challenges
• Control inappropriate internal commentary
• Explain how to be a congruent communicator
• Apply tips for increasing concentration
• Apply three steps to critical listening

Certificate of Completion

You will be able to immediately print a certificate of completion after passing a multiple-choice quiz consisting of 10 questions. PDH credits are not awarded until the course is completed and quiz is passed.